lq77 Privacy Policy

1 Introduction

lq77 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all players who access and use the lq77 online casino and sports betting platform at https://lq77.io ("the Services"). This Privacy Policy sets out, in clear and accessible terms, what personal data lq77 collects from players in Bangladesh, the purposes for which that data is processed, how it is stored and protected, and the rights available to players in relation to their own data.

This Privacy Policy applies to all individuals who visit the lq77 website, register a player account, make deposits or withdrawals, participate in any game or sports betting market, or contact lq77 through any support or communication channel. It applies equally whether you access the platform via a desktop browser, mobile browser, or any future lq77 application.

This Privacy Policy should be read together with lq77's Terms & Conditions and Responsible Gaming Policy, all of which together form the complete agreement governing your relationship with lq77.

2 Personal Data We Collect

lq77 collects the following categories of personal data from players, depending on their level of interaction with the platform:

2.1 Registration Data

When you create an lq77 account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Mobile phone number (used as your primary account identifier)
• Email address
• Residential address (city, district, and postal area within Bangladesh)
• Preferred username and account password (stored in hashed, non-reversible form)

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to process withdrawal requests, lq77 may collect copies of identity documents including:

• National ID Card (NID), Passport, or Driver's Licence
• Proof of address documents (utility bill, bank statement, or equivalent dated within three months)
• Proof of payment method ownership (for bKash, Nagad, Rocket, Upay, or bank accounts used for transactions)
• Selfie or live photograph taken at the time of verification

2.3 Transaction Data

lq77 maintains a complete record of all financial transactions conducted through a player's account, including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers or masked bank account numbers), transaction timestamps, and transaction reference numbers.

2.4 Gaming and Betting Activity Data

We record detailed data related to your use of the lq77 platform, including games played, wagers placed, bet amounts and outcomes, bonus usage history, session durations, and responsible gaming tool activations (such as deposit limits or self-exclusion requests).

2.5 Technical and Device Data

When you access lq77, our systems automatically collect certain technical data, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Pages visited, clickstream data, and session timestamps
• Referring website or traffic source (where applicable)

2.6 Communications Data

When you contact lq77 via live chat, email, or any other support channel, we retain a record of that communication including the content of messages, the date and time of contact, and any resolution actions taken by our support team.

3 How We Collect Your Data

lq77 collects personal data through the following methods:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically via the platform — through server logs, session tracking, and standard web analytics tools that record technical and behavioural data whenever you access the lq77 website or any associated service.
• From third-party payment processors — when you transact via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a partner bank, we receive transaction confirmation data (reference numbers, amounts, and sender identifiers) necessary to credit your lq77 account.
• From game studio partners — certified providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe may transmit game session data (bet amounts, outcomes, session IDs) to lq77 for account crediting and dispute resolution purposes.
• From identity verification services — where lq77 uses third-party KYC technology to authenticate documents, those services return a verified/unverified status and a confidence score to lq77; they do not retain your document copies beyond the verification process.

4 How We Use Your Personal Data

lq77 uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your player account, authenticate your identity at login, and maintain accurate account records throughout your relationship with lq77.
• Processing transactions: To receive and credit deposits, process withdrawal requests, and maintain a complete financial transaction history for your account, including records of all bKash, Nagad, and bank transfers.
• Identity verification and fraud prevention: To verify your age (21+ requirement), confirm your identity before processing withdrawals, detect and prevent fraudulent account activity, and fulfil our anti-money-laundering (AML) obligations.
• Providing and improving the Services: To deliver the casino games, sportsbook, and associated services you have requested, and to analyse platform usage patterns to improve the performance, reliability, and content of lq77.
• Responsible gaming obligations: To monitor player activity for indicators of problem gambling, implement deposit limits and self-exclusion tools at a player's request, and comply with our responsible gaming commitments as described in the Responsible Gaming Policy.
• Bonus and promotion management: To determine your eligibility for promotions, credit bonus funds to your account, monitor wagering requirement completion, and detect bonus abuse in accordance with the lq77 Terms & Conditions.
• Customer support: To respond to enquiries, resolve disputes, process complaints, and maintain a record of all support interactions for quality assurance purposes.
• Marketing communications: To send you promotional offers, seasonal bonuses (such as Eid or BPL cricket season promotions), and platform updates, where you have opted in to receive such communications. You may opt out at any time by contacting lq77 support.
• Legal and regulatory compliance: To retain records as required by applicable law, respond to lawful requests from regulatory or law enforcement authorities, and enforce the lq77 Terms & Conditions.

5 Legal Basis for Processing Your Data

lq77 processes personal data on one or more of the following legal bases depending on the specific processing activity:

• Contract performance: Processing necessary to register and manage your lq77 account, process transactions, deliver gaming services, and handle support requests — all activities directly required to fulfil the contractual agreement between you and lq77.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, transaction record-keeping, anti-money-laundering controls, and responses to lawful regulatory requests.
• Legitimate interests: Processing carried out to protect the security and integrity of the lq77 platform, prevent fraud and abuse, improve platform performance, and detect responsible gaming concerns — where these interests are not overridden by your fundamental data protection rights.
• Consent: Processing of your data for direct marketing communications, where you have provided explicit, informed consent during registration or subsequently through your account settings. Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

6 Sharing Your Personal Data

lq77 does not sell, rent, or trade your personal data to third parties for commercial purposes. Your data may be shared in the following limited circumstances:

6.1 Payment Processors

When you make a deposit or withdrawal, lq77 shares the minimum necessary transaction data with the relevant payment processor (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or partner banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank) to complete the transaction. These processors operate under their own privacy policies and security standards.

6.2 Game Studio Partners

To facilitate the delivery of casino games and live dealer services, lq77 shares a session token and account identifier with certified game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe. These partners are bound by contractual data protection obligations and are not permitted to use this data for independent marketing purposes.

6.3 Identity Verification Services

lq77 may use third-party KYC and identity verification technology to validate documents submitted by players. Document images are transmitted to the verification service over an encrypted connection and are not retained by the service beyond the verification decision.

6.4 Legal and Regulatory Disclosure

lq77 may disclose personal data to law enforcement agencies, regulatory authorities, or other third parties where required to do so by applicable law, court order, or lawful regulatory request. lq77 will, where legally permitted, notify the affected player before making such a disclosure.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of lq77's business assets, player personal data may be transferred as part of that transaction. lq77 will notify affected players in advance of any such transfer and of any changes to how their data will be handled as a result.

7 Cookies & Tracking Technologies

lq77 uses cookies and similar tracking technologies on the platform to ensure the website functions correctly, to analyse usage patterns, and to support platform security. The following categories of cookies are in use:

• Strictly necessary cookies: Required for the core operation of the lq77 platform, including maintaining your authenticated login session, storing your account preferences, and enabling secure payment flows. These cookies cannot be disabled without impacting platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the lq77 platform. This data helps the lq77 team identify areas for improvement and optimise page performance. No personally identifiable information is included in analytics reports.
• Functional cookies: Used to remember your preferences within a session, such as your preferred language setting or the last game category you browsed, to provide a smoother experience on return visits.
• Security cookies: Used to detect and prevent fraudulent activity, identify suspicious login attempts, and support device fingerprinting for account protection purposes.

You may configure your browser to decline non-essential cookies at any time. Please note that disabling cookies may affect the functionality of the lq77 platform, including session persistence and personalisation features. lq77 does not use cookies to serve third-party advertising.

8 Data Retention

lq77 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention obligations imposed by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your lq77 account lifetime plus a period of five (5) years following account closure, to support dispute resolution and regulatory compliance.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or account closure (whichever is later), in accordance with applicable anti-money-laundering record-keeping standards.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for three (3) years from the date of the last communication in a support thread.
• Marketing consent records: Retained for the duration of your consent and for three (3) years after withdrawal of consent, as evidence of the consent event.
• Technical and session logs: Retained for up to twelve (12) months, after which they are either deleted or anonymised for aggregate analysis purposes.

On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data no longer constitutes personal data under applicable standards and may be retained indefinitely for statistical analysis.

9 Your Data Rights

As a player on the lq77 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact lq77 support via live chat or by emailing [email protected]. We will respond to all verified data requests within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data lq77 holds about you, together with information on how it is being used and with whom it has been shared.
• Right to rectification: If any of the personal data lq77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly from your lq77 account settings; for KYC data corrections, please contact support.
• Right to erasure: You may request that lq77 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. Note that this right is subject to legal retention obligations — where a legal obligation requires retention, we will inform you of the applicable period.
• Right to restrict processing: You may request that lq77 temporarily suspend processing of your personal data while a dispute regarding its accuracy or the lawfulness of processing is resolved.
• Right to data portability: You may request a copy of personal data you have provided to lq77 in a structured, machine-readable format (for example, your account registration data and transaction history in CSV format).
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, in which case lq77 will assess whether its interests are overridden by your rights.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10 Data Security

lq77 implements a range of technical and organisational security measures to protect player personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between user devices and lq77 servers
• AES-256 encryption for sensitive data at rest, including identity documents and payment records
• Bcrypt hashing for all stored account passwords — lq77 employees do not have access to your plain-text password at any time
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Comprehensive audit logging of all access to sensitive player data by internal personnel
• Regular internal security reviews and third-party penetration testing of the lq77 platform
• Automated monitoring for unusual account activity, including multiple failed login attempts and anomalous transaction patterns

While lq77 takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, lq77 will notify affected players without undue delay and will take all appropriate steps to mitigate the impact of the breach.

11 Third-Party Links

The lq77 platform may contain references to game providers and payment partners whose services operate under their own independent privacy policies. lq77 is not responsible for the privacy practices of third-party services accessed through or in connection with the lq77 platform. We encourage you to review the privacy policies of any third-party service with which you interact.

lq77 does not include any third-party advertising networks on the platform, and the lq77 website does not serve behavioural advertising based on data collected from player activity.

12 Children's Privacy

The lq77 platform is strictly an adult service. Access is limited to individuals aged 21 years and above. lq77 does not knowingly collect or process personal data relating to individuals under the age of 21. If lq77 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all associated data will be deleted without delay, and any funds held in the account will be returned to the payment source after identity verification of the originating account holder.

Parents and guardians who believe a minor may have registered an lq77 account are encouraged to contact the support team immediately at [email protected] so that the matter can be investigated and resolved promptly.

13 Updates to This Privacy Policy

lq77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of the lq77 platform. The effective date at the top of this document will be updated whenever a material change is made.

For material changes that significantly affect how we handle your personal data, lq77 will publish a notice on the platform and, where appropriate, send a direct communication to registered players via their registered mobile number or email address. We encourage you to review this Privacy Policy periodically to remain informed of how lq77 protects your data.

Continued use of the lq77 platform following any published update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you must cease using the platform and contact lq77 support to close your account and request withdrawal of any remaining balance.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data lq77 holds about you, please contact our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within your lq77 account dashboard. This is the fastest way to reach the lq77 team for urgent privacy or account-related matters.
• Email: [email protected] — for formal data rights requests, please include "Data Rights Request" in your subject line along with your registered mobile number so we can locate your account securely.

lq77 aims to acknowledge all privacy-related enquiries within 24 hours of receipt and to provide a substantive response within 30 days. For complex or multi-part requests, we may require up to 60 days in total, and will communicate any extension to you in advance.